To Sign up for Zapak Mail, just follow the instructions for new users on the Login page. During registration, you'll be asked to choose a Zapak User ID and pick a password.

Please Note: Your Zapak User ID cannot contain special characters or spaces. After you've signed up, you can use this same ID and password for all of Zapak's services.

Accurate information is important in case you ever forget your Zapak User ID or Password. We will need to confirm your identity using the Date of Birth (DOB) and Postal Code that you provided during registration or when you last updated your account.

After we've confirmed your identity, we'll send your ID to the alternate (non-Zapak) email address listed on your account. If you need a new password, you can choose to have your new password displayed on the page by answering your "Hint Question," or you can have your new password sent to your alternate email address.

If you have entered any of this information incorrectly or have forgotten what you've entered, we will not be able to remind you of your ID or send you a new password.

We provide Account Information links throughout our sites to allow you to change or update this information at any time.

Please Note: You cannot edit or change your Date of Birth or "Hint Question and Secret Answer" online.

To complete your registration for a Zapak Mail account, you need to enter an alternate (non-Zapak) email address. We use the alternate email address to send you information regarding your account, updates regarding Zapak, and a new password if you ever need one to be sent to you. We have found this to be an effective tool, especially if someone is having problems with their Zapak Mail account.

However, if you don't currently have an email address, you can leave this field blank when you register for a Zapak Mail account.

Please Note: If you don't enter an alternate email address for your account, you will only be able to receive a new password by providing the Secret Answer to the Hint Question you entered during registration. If you forget the answer to your Hint Question and do not have an alternate email address listed on your account, you will not be able to receive a new password.

If you've received an email claiming to be from Zapak that asks for your Password or other private information, you've likely received a "phishing" email. These emails typically contain links that appear to go to a Zapak site but actually link you to a "fake" or "spoofed" Zapak site.

If you are uncertain about any "official" email you've received, do not click on any links in the email. The safest way to visit a website is to type the site's address directly in the address bar of your web browser.

No Zapak employee will ever ask you for your password or personal information in an unsolicited phone call or email message. 

Many spammers use software applications to generate random lists of email addresses at common domains, based on words in the dictionary. Spammers then use these lists for illegal mass mailings. This practice is called 'dictionary spamming.'

If you receive a reply to a message you never sent, you may be the victim of a 'spoofing' attack. Spoofing means faking the return address on outgoing mail to hide the true origin of the message.

Many of the addresses randomly generated by dictionary spammers are invalid. If a spammer spoofs your Zapak address to send dictionary spam, you will likely receive reports of delivery failures, which appear to be replies to message sent from your account.

Report such cases by clicking on "Contact Us" on any Zapak page.

1. Open the appropriate message and click on the "forward" link.
2. Enter the email address(es) to which the email should be forwarded, and add any notes in the message field. If the message has attachments, you can choose not to forward them by deselecting the checkbox next to the filename below the Subject field.
3. Click Send.

You can send hyperlinks such as 'http://www.zapak.com/' in Zapak Mail messages. To send clickable hyperlinks, include the full web address, along with http://, in the body of the message.

Web addresses will not appear to be hyperlinked while you're composing or forwarding a message. Web addresses become clickable once a message reaches its destination.

1. Open the message to which you want to reply.
2. Click 'Reply'.
3. Click within the 'Subject' field below the 'To:' field.
4. Enter a new subject in the 'Subject:' field.

If you're sending a message to several people and want to hide each recipient's email address, you can use the blind carbon copy feature. Simply enter the email addresses that you do not want to display to the recipients in the Bcc: field of your composed message by clicking Add Bcc:.

If you don't want any of the email addresses to show up to the recipients, common practice is to include your own email address in the To field, and all of the recipients' addresses in Bcc: field.

With Zapak Mail, you can send and receive messages up to 16 megabytes (MB) in size. However, the precise amount allowable will depend on the attachment. When you add an attachment, the size of a file may increase because transport encodings are automatically added. (Transport encodings are the information that allows your message to be safely sent and read.)

This means that in some cases, attachments that are 6 to 16MB in size may push the total message size above 16MB. When this happens, Zapak Mail displays a warning that your message exceeds the 16MB limit.

1. Click 'Attach a file' under the subject field.
2. Browse through your files and click the name of the file you'd like to attach.
3. Click 'Open.'

1. Open the message containing an attachment.
2. Click on the File name below the Subject.
3. Choose to Open or Save the file. Opening the file displays the attachment in a new window. When you're finished reading the attached file, close the new browser window to return to Zapak Mail.

1. Open the message containing an attachment.
2. Click on the File name below the Subject.
3. Choose to Open or Save the file. Opening the file displays the attachment in a new window. When you're finished reading the attached file, close the new browser window to return to Zapak Mail.

1. Click Spam along the left side of any Zapak Mail page.
2. Check the box next to the conversations you want to delete.
3. Click Delete.

Unfortunately, yes. Zapak Mail messages are sometimes delivered to spam, bulk, and junk folders by other webmail providers.

If you're told that a message you sent from Zapak Mail never arrived, we suggest asking the recipient to check his or her spam, bulk, or junk folder.

1. Click Deleted along the left side of any Zapak Mail page.
2. Check the box next to the message you'd like to permanently delete.
3. Click Delete Forever.
4. If you delete a message and then immediately decide you'd like to keep it, click on More Actions drop down menu and move the message within any other folder. Your message will be removed from Deleted Folder and returned to the new location.

1. Click Spam along the left side of any Zapak Mail page.
2. Check the box next to the messages you want to delete.
3. Click Delete Forever.

Use Email Search the same way you would use any other Search.

Enter a word (or multiple words) that appears anywhere within the message you want to locate. If you're looking for a message that contains the word shopping, simply type shopping in the search field.

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